Bloom Studios - Terms of Service

Welcome to Bloom Studios (“Bloom,” “we,” “our,” or “us”). By accessing or using our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms and Services (“Terms”). If you do not accept these Terms, we kindly ask that you refrain from using our services.

1. Acceptance of Terms

1.1 Binding Nature of Agreement

This Agreement constitutes a legally binding contract between Bloom Studios and each Client who accesses or utilizes our services. By opening a ticket, submitting a project order, or otherwise engaging in any form of communication with Bloom Studios, you confirm that you have read, understood, and agree to adhere to this Agreement in its entirety.

1.2 Automatic Consent upon Order Submission

By submitting an order ticket, initiating a project, or otherwise engaging in any transaction with Bloom Studios, you automatically accept and agree to comply with all terms, policies, and conditions outlined within this Agreement. This automatic acceptance is a fundamental component of our service structure and ensures that all Clients are equally bound by the same terms without additional consent requirements.

1.3 Acceptance of Additional Policies and Guidelines

In addition to this Agreement, you agree to comply with any additional guidelines, protocols, operating rules, or terms applicable to specific services, products, or features. In the event of a conflict between such additional guidelines and the terms in this Agreement, the terms specific to the relevant service will govern.

1.4 Rights Reserved for Revocation and Enforcement

Bloom Studios reserves the right to restrict, suspend, or terminate any Client’s access to our services or website if we believe there has been a breach of any portion of this Agreement. This includes cases where Clients have violated policies set by Discord or Bloom Studios. If a violation occurs after payment has been made, you acknowledge that you will not be entitled to any form of refund. We maintain full discretion in enforcing compliance with these terms, and repeated or flagrant violations may lead to permanent revocation of access to Bloom Studios’ services.

1.5 Voluntary Engagement and Client Responsibility

By choosing to engage with our services, you acknowledge that you are willingly entering into this Agreement and are solely responsible for familiarizing yourself with these terms. Ignorance of the terms herein shall not excuse non-compliance. This Agreement will remain available on our website for your review at any time.

2. Modifications to Terms

2.1 Right to Modify and Amend Terms

Bloom Studios reserves the right to alter, amend, update, or modify this Agreement, including any terms, policies, conditions, or provisions, at our sole discretion and without prior notice. Modifications may include, but are not limited to, changes in the nature, scope, or pricing of services, updates to payment policies, and amendments to confidentiality and ownership clauses.

2.2 Posting of Modified Terms and Effective Date

Any modifications to this Agreement shall be effective immediately upon posting on our official website, bloomstudios.la. The modified Agreement will supersede all prior versions and shall govern any subsequent transactions or engagements with Bloom Studios.

2.3 Client Responsibility to Stay Informed

It is the Client’s sole responsibility to review this Agreement regularly to remain informed of any changes. By continuing to use our services following any updates to these terms, you acknowledge and accept the modified Agreement in its entirety.

2.4 Notification of Significant Changes

While we may provide notice of significant modifications to registered Clients, Bloom Studios has no obligation to notify each Client individually of any changes. Continued use of the services constitutes acceptance of all modified terms, whether or not you have reviewed them.

3. Authorized Use of Website and Services

3.1 Lawful Purpose Only

By using our website and services, you agree to do so solely for lawful purposes and in a manner that respects the rights and enjoyment of other users. Unlawful conduct is strictly prohibited and includes, but is not limited to:

  • (a) Transmitting or posting offensive, defamatory, obscene, or otherwise objectionable content.
  • (b) Using our website to harass, threaten, or harm any individual, group, or organization.
  • (c) Engaging in activities that infringe upon the intellectual property rights, privacy, or proprietary rights of any third party.

3.2 Prohibited Conduct and Security Violations

Unauthorized Access: Attempting to gain unauthorized access to any part of our website, servers, databases, or systems, including hacking, password mining, or other means, is strictly prohibited. Distribution of Malicious Code: You are prohibited from introducing malware, viruses, worms, or other malicious code that may harm or disrupt Bloom Studios’ website, services, or systems. Use of Automated Tools: Automated data collection, including data mining, robots, or scraping tools, is forbidden without our prior written consent.

3.3 Consequences of Unauthorized Use

Any violation of this section may result in immediate termination of access to our services, as well as legal action to recover damages or costs associated with the breach. If a violation occurs after payment has been made, you will not be entitled to a refund. We reserve the right to seek maximum compensation for losses resulting from unauthorized or illegal conduct.

3.4 Access and Use Restrictions

Access to certain parts of our website and services may be restricted based on user roles or account type. Unauthorized attempts to bypass these restrictions, including using falsified information or false identities, are prohibited.

4. Scope of Services

4.1 Description of Services Provided

Bloom Studios offers a comprehensive suite of graphic design services designed to meet the unique branding needs of each Client. Our services include, but are not limited to:

Logo Design: Custom logos that reflect the identity and vision of your brand.
Branding Development: Full branding packages that encompass brand identity, colors, typography, and overall aesthetic.
Promotional Material Design: Brochures, flyers, posters, and other marketing materials designed to convey your message effectively.
Custom Visual Content Creation: Visual assets for websites, social media, digital ads, and more, tailored to your specifications.

4.2 Quality Standards and Client Collaboration

Bloom Studios is committed to delivering high-quality, visually appealing designs that align with our clients’ vision, goals, and values. We employ an iterative design process, allowing clients to participate in feedback and refinement stages to ensure that the final deliverable meets their expectations.

4.3 Customization and Scope Adjustments

Our services are tailored to each client’s specific needs; however, requests for adjustments outside the initial project scope may result in additional charges. Bloom Studios will notify the Client of any necessary fee adjustments before commencing additional work.

4.4 Non-Guaranteed Outcomes

While we strive to fulfill every project to our high standards of quality, we do not guarantee specific outcomes, such as increased sales or website traffic, resulting from the use of our designs. The Client is solely responsible for the usage and application of our deliverables.

Client Responsibilities and Obligations

5.1 Feedback Deadlines and Obligations

Timeliness: To maintain an efficient workflow, clients are required to provide timely feedback, generally within three (1) working days, upon receipt of drafts, proofs, or other deliverables.
Lack of Response: If the Client fails to respond within two (2) calendar days, Bloom Studios will interpret the lack of response as implicit approval, and the project will proceed to the next phase or be considered finalized.

5.2 Edit Limitations and Additional Charges

Initial Edits: Each project includes up to three (2) rounds of edits or revisions, which are limited to adjustments of the initial design concept.
Extra Edits: Additional edits beyond the initial three rounds are available for a fee of $5 USD or R$715 (Robux) per extra revision.
Scope of Revisions: Requests that fundamentally alter the initial design concept or fall outside the agreed project scope will be assessed as new projects and billed accordingly.

5.3 Professional Communication and Conduct

Bloom Studios expects all clients to communicate respectfully and professionally with our staff. We will not tolerate abusive, threatening, or inappropriate language directed at our team members. Arguments or violations may result in the immediate termination of services, and no refund will be issued in such cases.

5.4 Obligations to Provide Accurate Information

Clients are required to provide accurate, up-to-date information relevant to the project. Bloom Studios will not be held responsible for delays or errors resulting from incomplete or inaccurate information provided by the Client. Any misrepresentation or failure to provide necessary and accurate information can lead to project delays or errors, for which Bloom Studios will not be held responsible. Furthermore, if these inaccuracies result in significant deviations from the project scope, additional charges may apply to rectify the work.

5.5 Compliance with Discord’s Terms of Service, Bloom Studios’ Terms of Service, and General Discord Guidelines

Clients must adhere to all applicable terms outlined by Discord and Bloom Studios. This includes complying with:

  • (a) Discord’s Terms of Service: Clients are required to maintain conduct and behavior in alignment with Discord’s community standards and regulations. Any violation of these terms during engagement with Bloom Studios’ services or in the context of communication with our team will be regarded as a breach of this Agreement.
  • (b) Bloom Studios’ Terms of Service: Clients must uphold all conditions and obligations set forth in this Agreement, encompassing respectful interactions, compliance with service protocols, and adherence to project-related stipulations. Breaking any of Bloom Studios’ internal rules or terms outlined in this document constitutes a direct violation.
  • (c) Bloom Studios’ Discord Guidelines: Clients must follow the specific rules and guidelines outlined in the #information channel of the Bloom Studios Discord server. These guidelines are designed to foster a respectful and productive community atmosphere. Violations, including but not limited to harassment, inappropriate behavior, or failure to observe server-specific policies, will result in penalties that may include temporary suspension or permanent bans.
Consequences of Non-Compliance:

Immediate Service Termination: If a Client breaches any of the aforementioned terms—whether related to Discord’s regulations, Bloom Studios’ service terms, or general Discord guidelines—Bloom Studios reserves the right to immediately terminate services without prior notice. Such termination will be final and non-negotiable.

No Refunds Issued: If services are terminated due to a violation of Discord’s Terms of Service, Bloom Studios’ Terms of Service, or any rules stated in the #information channel on the Bloom Studios Discord server, the Client will not be entitled to a refund, regardless of whether the payment was made in full or partially.

6. Payment Terms and Financial Obligations

6.1 Establishment of Payment Terms and Schedules

Bloom Studios will outline payment terms, including total amounts, payment schedules, and due dates, prior to the commencement of each project. Clients agree to adhere to these terms to ensure uninterrupted progress on their projects. Failure to comply with these payment terms may result in suspension or cancellation of services.

6.2 Additional Fees for Scope Adjustments or Extra Services

If a Client requests additional services, modifications, or adjustments outside the original project scope, supplementary charges may apply. Bloom Studios will inform the Client of any additional fees prior to proceeding with extra work.

6.3 Final Deliverables Contingent upon Full Payment

All final design files, digital assets, and deliverables will be made available to the Client only upon receipt of full payment. Payment in full serves as confirmation that the Client is satisfied with the completed work and that the project has been executed in accordance with their specifications.

6.4 Full Prepayment Requirement

  • (a) Payment in Advance: Full payment for services is required before any work begins on the project. Bloom Studios maintains a strict prepayment policy to secure project resources and prioritize work for clients who have completed payment.
  • (b) Payment Confirmation: Bloom Studios will confirm the receipt of payment before proceeding with any initial drafts, designs, or creative work.
  • (c) Non-Refundable Commitment Upon Start: Once payment is received and work has commenced, the Client’s commitment to the project is confirmed, and refunds will follow the refund eligibility schedule outlined in Section 8.

6.5 Non-Payment and Suspension of Services

Failure to complete payment before the project start date will result in the suspension of all work on the project. Bloom Studios reserves the right to halt all services and deliverables until full payment has been received and confirmed. Persistent non-payment may lead to permanent cessation of services and may disqualify the Client from future engagements.

Revisions Policy

7.1 Two Included Revisions

Each project includes a maximum of two (2) rounds of revisions per the entire project. These revisions are intended to refine and perfect the initial design based on Client feedback and input. Revisions are limited to modifications of the original design concept.

7.2 Additional Revision Requests and Associated Fees

Revisions beyond the initial three rounds will incur an additional fee of $5 USD or R$715 (Robux) per extra edit. Any major design changes that deviate from the original concept or agreed-upon scope will be considered separate projects and billed accordingly.

7.3 Limitations on Revisions

Revisions apply exclusively to the original design concept. Requests for entirely new designs or fundamental changes that go beyond the scope of the initial project will be billed as new services at standard rates. Clients should be specific in their feedback to ensure that revisions remain within these parameters.

8. Refund Policy

8.1 Refund Policy and Eligibility

Bloom Studios’ refund policy is as follows:

  • No Refund: Refunds will not be issued for any reason. Moreover, if a Client violates any terms of this Agreement, Discord’s Terms of Service, or Bloom Studios’ internal rules as outlined in Section 5.5, the Client forfeits any right to a refund.

8.2 Non-Refundable Services

Design work that has been completed and delivered is considered non-refundable. Clients should review their responsibilities and ensure compliance with all terms.

9. Discount Codes and Promotions

9.1 Issuance of Discount Codes

From time to time, Bloom Studios may issue discount codes or promotional offers to clients. These codes may provide a percentage or fixed-dollar amount off specific services or total order amounts. Such codes are typically distributed via official communication channels, such as our website, newsletters, or social media platforms.

9.2 Restrictions on Discount Code Usage

  • (a) Non-Stacking Policy: Discount codes cannot be combined or stacked. Only one discount code or promotional offer may be applied per transaction or order. Attempting to stack multiple discount codes will render all codes void.
  • (b) Validity Period: Each discount code is valid only within the specified promotion period and may not be used once the promotion has expired. The Company reserves the right to cancel, withdraw, or alter the terms of any promotional code without prior notice.
  • (c) Limitations on Eligible Services: Some discount codes may apply exclusively to specific services, packages, or order types. Any service exclusions will be communicated when the discount code is issued.

9.3 No Retroactive Application of Discount Codes

Discount codes or promotions cannot be applied retroactively to previous orders. They are valid only for new orders placed during the active promotion period.

9.4 Misuse of Discount Codes

Bloom Studios reserves the right to reject or cancel any order where a discount code has been misused, including but not limited to applying the code outside the intended usage, sharing restricted codes with unauthorized users, or attempting to stack multiple codes.

10. Termination of Services by Bloom Studios

10.1 Right to Terminate Services

Bloom Studios reserves the right to terminate services at any time, for any reason, without notice or explanation. This may include, but is not limited to, violations of the terms outlined in this agreement, disruptive behavior, or any other circumstances that Bloom Studios deems detrimental to the successful completion of the project. In the event that Bloom Studios terminates services for any reason, no refund will be provided for any payments made up to that point. The Client acknowledges and agrees that any payments made are non-refundable, and Bloom Studios will not be liable for any damages, losses, or costs incurred due to such termination.

11. Ownership and Use of Unused or Unapproved Projects

11.1 Acknowledgment of Bloom Studios’ Rights

By engaging with Bloom Studios' services, you acknowledge and agree that any project or design created for you that is not approved, finalized, or used by you within a period may be considered unused and, therefore, may be repurposed, sold, or distributed by Bloom Studios at its discretion.

11.2 Approval or Usage Requirement

If you do not approve or use a project within time, or if you choose not to proceed with a project after it has been completed, Bloom Studios retains the right to use, sell, or license the project for any purpose, without further obligation or compensation to you.

11.3 Rights to Unused Projects

This includes, but is not limited to, the right to display, modify, or resell any project that was not accepted or used by the Client. By engaging with Bloom Studios, you waive any claim to ownership, rights, or compensation for any unused or unapproved project, unless otherwise specified in writing in a separate agreement.

11.4 Exclusions for Specific Agreements

This provision does not affect any intellectual property rights or deliverables that are specifically agreed upon as part of the project contract or scope of work.

12. Full Branding Package Pricing

12.1 Overview of Full Branding Package

The Full Branding Package is offered at the listed price and includes all specified services and deliverables as outlined in the project scope. This package is designed to provide comprehensive branding solutions, ensuring a consistent and professional brand identity.

12.2 Fixed Price

The listed price for the Full Branding Package is fixed and reflects the total value of the services provided. This price is inclusive of all agreed-upon deliverables, which are tailored to the client’s needs as described in the project scope.

12.3 Additional Services and Charges

Any requests for services or revisions outside the outlined scope of the Full Branding Package will be considered separate from this package and may incur additional charges. These extra services will be quoted separately and must be approved before work commences.

13. Entire Agreement

This Agreement supersedes any prior or contemporaneous agreements, representations, warranties, or understandings, whether written or oral, relating to the subject matter of this Agreement. Any amendments or modifications to this Agreement must be made in writing and agreed to by both parties. If any provision of this Agreement is determined to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect. If there is a conflict between the terms of this Agreement and any additional terms provided by Bloom Studios, the terms of this Agreement shall govern, unless explicitly stated otherwise. The Client agrees to indemnify and hold harmless Bloom Studios, its affiliates, directors, employees, and agents from any claim, loss, or damage, including legal fees, arising out of the use of our website or services, or violation of any terms outlined in this Agreement. By continuing to access and use our services, you agree to be bound by the terms and conditions outlined herein. Bloom Studios reserves the right to modify, update, or change this Agreement at any time, and any changes will be posted on our website. Continued use of our services after such changes will constitute acceptance of the updated terms. If you have any questions or concerns regarding this Agreement, please contact us through our support channels.